TERMS & CONDITIONS ACCEPTANCE OF TERMS AND CONDITIONS 1.1.1 The website masvape.com (“the website”) is owned and operated by MasVape LLC, trading as “MasVape”. References to “we”, “us”, or “our” are references to MasVape LLC. We are a company registered in Missouri, United States, and our registered office and address for correspondence is: 400 W 103rd St Kansas City Mo 64114. 1.1.2 Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately. 1.2 Changes to Terms and Conditions 1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were put into force on April 12 2016. 1.3 Accounts and Billing 1.3.1 You can find the specific details regarding your account with Masvape including your next scheduled delivery, by logging into your account and clicking on: 1.4 Other applicable terms 1.4.1 In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQs and About Us pages on the website for further information. 2. WEBSITE USE 2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website. 2.2 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only. 2.3 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose. 2.4 You may not use the website for unlawful purposes or in any way that may damage our name or reputation. 2.5 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website. 2.6 We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us. 2.7 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so. 2.8 The information contained in this website is for general information purposes only. We try to keep the information contained on the website (other than User Material (as defined in clause 3.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at admin@Masvape.com. 3. INTELLECTUAL PROPERTY RIGHTS 3.1 Website 3.1.1 All intellectual property rights in or relating to the website (including all text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our suppliers. Except where you are given a non-exclusive license to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website. 3.2 External Links 3.2.1 From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites. 3.2.2 If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so. 4. JOINING US 4.1 In order to purchase products from the website, you may first register to set up an account with us by completing the registration form on the website or you can checkout as guest. 4.2 In order to register an account you must be an individual and agree to comply with these Terms and Conditions. You must be 21 years or older to use this site. 4.3 When signing up you need to provide: 4.3.1 your full name; 4.3.2 a valid and current email address; 4.3.3 your delivery address; and 4.3.4 your payment card details. 4.4 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes. 4.5 We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever. 4.6 You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorized use of your account or other security breach. 5. AVAILABILITY OF WEBSITE 5.1 Although we aim to offer the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can. 5.2 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at admin@Masvape.com 6. PURCHASES 6.1 When you register an account on the website you will automatically be signed up to receive a monthly newsletter of our products. You can manage and make changes to your emails at any time. Please see the FAQ section for more details. 6.2 You may submit orders online at any time after you have created an account. You are given the opportunity to amend your account from the My Account section of the site. You can also review your historical orders in this part of the website. 6.3 Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your order except as specifically stated in these Terms and Conditions. 6.4 No order is accepted from you until our website displays an order confirmation message. This message is displayed on the page once your order has been submitted, you will also receive a confirmation email. 7. DISCOUNTED OFFERS 7.1 Discounted maybe available to users of the website. 8. PAYMENTS 8.1 Prices stated on our website include taxes and delivery charges. 8.2 We take payments using the Authorize.net . You will be charged immediately for your purchase. 8.3 You agree not to hold us responsible for banking charges incurred due to payments on your account. 9. DELIVERY AND RETURNS 9.1 Shipments and orders can only be delivered to and address that is allowed to by law. 9.2 Orders are delivered by your local post office. Proof of delivery is not obtained. Actual delivery times may vary for you depending on: 9.2.1 our stock availability; 9.2.2 your delivery address; 9.2.3 when you make your selection; and 9.2.4 circumstances impacting delivery by the postage service. We reserve the right to use alternative delivery methods without prior notification. 9.3 You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders. 9.4 It is your responsibility to report all lost or undelivered boxes online within 7 days using admin@Masvape.com. 9.5 Customers are obliged to comply with either USPS claim compensation process or our process. Failure to comply with these processes, as amended from time to time, will result in no credit being made in respect of such undelivered orders. 9.6 If you change address, you must update your address details in the relevant section of the website to ensure that no orders are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded for any orders posted to the wrong location. 9.7 We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable. 9.8 If you are dissatisfied with any product you receive from us, please contact our customer services team on admin@Masvape.com. We retain the right to request a return of any faulty goods by recorded delivery and the product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights. 9.9 We only accept returns on faulty e-cigarette hardware, this includes vape pens, coils and clearomisers. Returns must be made within 14 days of purchase. If you have an item to return please Contact Us 10. PRIVACY 10.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy. 11. Defective items 11.1 If you consider your goods to be defective in any way, please notify us immediately via the contact us page. 11.2 On receipt of your complaint a member of our customer service team will contact you via email to discuss the matter accordingly. 11.3 If the defect is caused by misuse or negligence or by failure of you to follow the oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods it will not be classed as the liability. 11.4 Nothing in these Terms & Conditions affects your statutory rights. 11.5 If you would like further information about your legal rights please contact your local jurisdiction. 12. APPLICABLE LAW Governing Law and Jurisdiction 12.1 This products Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes and claims) shall be governed by and contracted in accordance with the law of Missouri. The parties irrevocably agree that the courts of Missouri shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions. We reserve the right to cancel any order at any time. If that happens a reason will be stated and your payment will be promptly refunded. Please see our terms and conditions for details. 13. ASSIGNMENT BY US 13.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions. 14. ACCOUNTS ARE NON-TRANSFERABLE 14.1 Accounts with Masvape are not transferable and therefore cannot be sold or traded. 15. NO WAIVER 15.1 If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions. 16. FORCE MAJEURE 16.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control. 17. AGE OF CONSENT You may only purchase Products from Masvape.com if you are at least 21 years old. When placing an order we will carry out independent verification to check your age. If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement. By ordering Products from Masvape.com, you hereby consent to us undertaking a search with Experian (or any other 3rd party age verification service) for the purposes of verifying your identity. To do so Experian (or any other 3rd party age verification service) may check the details you supply against any particulars on any database (public or otherwise to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained. 18. Unsupervised Use of Product The products for sale on this site is for advanced users of vape products, as such MasVape LLC cannot be held responsible for loss or damage from unsupervised use of product. The products are for legal use only as determined by the purchaser. 18.1. You should assume that everything, including images on the MasVape site is copyrighted unless otherwise noted and that images and text must not be used without the express written consent of MasVape. Any use or reproduction of Copyrighted material from MasVape to another website or publication will be subject to $10,000 per image per use fee unless other arrangements have been made. The act of downloading and uploading to another server for 3rd party use means you consent to this contract.